I have an artificial intelligence on the phone, what do I tell him? Ah…she wants to make a reservation for 10 people, humans actually”. This anecdote is not science fiction but now a reality since this spring (because of) thanks to the new google application now available on smartphones.
In France, many restaurateurs are getting ready in spite of themselves for these new very geeky ways of reserving a table.
When Google takes his phone and leaves speechless
First tested in the United States, the artificial voice of google, which calls restaurants by phone to reserve a table, has a major flaw: it is too real and too natural. From now on, it announces that it is a robot from the very first words so as not to be confused with a human. It’s a question of politeness.
A geek’s gagdet or a coming revolution in the age of artificial intelligence? Some French restaurateurs are already getting ready for the imminent arrival of this type of technology in France.
Was it better to book a restaurant before?
Let’s not forget that booking by internet was supposed to simplify everything for them: it’s exactly the opposite that happens! Customers can book through the restaurant’s website, a directory, facebook, google, instagram, airbnb, now an artificial intelligence… Not forgetting some humans who unfortunately will continue to call by phone with a hello and a thank you.
A real headache for restaurateurs who have to centralize and synchronize all these reservations to use a new kind of software, a “channel manager”. Bocuse, Tour d’argent and other starred restaurants quickly understood that this digital millefeuille would be difficult for their colleagues to digest: they are shareholders of the channel manager designed by the startup www.Guestonline.io and have recently become Google’s partner.
Spending less time to book and more time to prepare good food, that’s what digital technology promises to restaurateurs and their customers… Let’s give everyone more time to find the right recipe.